TrustPro Software Ltd ("TrustPro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at trustpro.io and our mobile applications (collectively, the "Service").
1. Information We Collect
Account Information: When you create an account, we collect:
- Email address (required for account creation and login)
- Password (stored securely using industry-standard encryption)
- Phone number (optional, for account recovery and notifications)
Business Information: You may optionally provide:
- Business name and logo
- Business address for invoicing purposes
- Tax ID information (for invoices you generate)
Customer Data You Create: As a CRM platform, you input information about your customers, including:
- Customer names, addresses, and contact information
- Estimates, invoices, and payment records
- Notes and communication history
Note: All customer data you enter belongs to you and is stored securely in your account. This data is account-specific and cannot be accessed without authentication.
Payment Information:
- We do NOT store credit card numbers, bank account numbers, or sensitive financial data.
- All payment processing is handled by Stripe, a PCI-compliant payment processor.
- We only store reference identifiers provided by Stripe to link your account to your Stripe Connect account.
Automatically Collected Information:
- Device information (type, operating system, app version)
- IP address for security and fraud prevention
- Usage data to improve the Service
- Push notification tokens (if you enable notifications)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent fraudulent transactions
- Comply with legal obligations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analytics, email delivery, hosting services)
- Payment Processing: With Stripe and other payment processors to facilitate transactions
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Passwords are hashed using bcrypt with salt - we never store plain text passwords
- Access controls requiring authentication for all account data
- Secure cloud infrastructure with industry-standard protections
- Payment data handled exclusively by PCI-compliant Stripe
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify or update inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@trustpro.io.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of the Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
8. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Why Account Registration is Required
TrustPro is a Customer Relationship Management (CRM) platform where all data is inherently account-specific. Account registration is required because:
- All CRM data (customers, invoices, estimates) belongs exclusively to your account and cannot exist without user identification
- Your subscription and purchased features are tied to your account for access across all your devices
- Team collaboration features require user identity for proper access control and permissions
- Data security requires authentication to prevent unauthorized access to your business information
10. Apple App Store and iOS Users
If you access TrustPro through our iOS mobile application:
- In-app purchases and subscriptions are processed through Apple's App Store. Apple's terms and privacy policy apply to those transactions.
- We receive a transaction identifier from Apple to verify your subscription status, but we do not receive your Apple payment details.
- Push notifications require your permission and can be disabled in your device settings at any time.
- You may request deletion of your account and associated data by contacting us at privacy@trustpro.io.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By using TrustPro, you acknowledge that you have read and understood this Privacy Policy.