SMS Messaging Compliance & Consent Policy

Program Description

TrustPro is a business communication platform that enables users to send SMS messages to their existing customers, clients, and business referral sources.

Message Types: Transactional updates, appointment reminders, follow-ups, relationship maintenance, and business communications.

How Consent is Obtained

1. Pre-Existing Business Relationships

All users of TrustPro agree that they will ONLY message contacts with whom they have a pre-existing business relationship, including:

  • Current customers or clients who have provided their phone number
  • Past customers within the last 18 months
  • Business referral partners and professional contacts
  • Contacts who have explicitly provided their number for business communication

2. Platform Terms of Service Agreement

During account registration, all TrustPro users explicitly agree to our Terms of Service, which include:

  • Prohibition against messaging contacts without prior consent
  • Requirement to maintain opt-out capabilities
  • Compliance with TCPA, CAN-SPAM, and CTIA guidelines
  • Agreement to only contact individuals with existing business relationships

3. Message-Level Consent

Recipients on the TrustPro platform have provided consent through:

  • Sharing their phone number during business transactions
  • Completing service intake forms that include contact preferences
  • Providing their number for appointment scheduling or follow-ups
  • Establishing a customer-business relationship where communication is expected

Opt-Out Process

All recipients can opt out at any time using any of these methods:

  • Reply "STOP" - Recipients can reply with STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
  • Direct Request - Recipients can directly ask the sender to stop messaging them
  • Automated Processing - Opt-out requests are processed immediately and automatically

Message Frequency

Message frequency varies based on the nature of the business relationship. Typical use cases include:

  • Appointment confirmations and reminders (1-3 per appointment)
  • Follow-up messages after service completion (1-2 messages)
  • Periodic check-ins with existing customers (varies by business)
  • Referral partner communications (as needed)

User Responsibilities

All TrustPro users are required to:

  • Only message contacts with whom they have established business relationships
  • Honor all opt-out requests immediately
  • Ensure all messages are professional and business-related
  • Maintain records of customer relationships
  • Comply with all applicable federal and state regulations

Data Privacy & Security

TrustPro maintains strict data privacy and security standards. All contact information is:

  • Stored securely and encrypted
  • Used only for the intended business communication purposes
  • Never shared with third parties without explicit consent
  • Subject to our Privacy Policy and data protection regulations

Help & Support

For questions about this compliance policy or to report concerns:

Email: compliance@trustpro.io
Website: www.trustpro.io

Last Updated: February 16, 2026

This document serves as proof of consent methodology for TrustPro's SMS messaging program in compliance with carrier requirements and CTIA guidelines.